Corporate America spends billions on mental health services. 97% never use it.
After a decade of innovation in workplace mental health, the utilization needle barely moved. The failure runs deeper than anyone in the industry wants to admit.
The PocketOS incident is not evidence that AI agents are too dangerous to deploy or that they will eventually destroy the world. Deploying agentic AI without proper governance or controls is dangerous, in the same way that giving any automated system unrestricted access to production infrastructure without safeguards is dangerous. The agent did exactly what an unsupervised, overprivileged technology or developer contractor might do: it moved fast, made a judgment call it was not qualified to make, and caused irreversible harm before anyone could intervene.